GENESYS GCX-SCR DISCOUNT CODE - VALID GCX-SCR TEST REVIEW

Genesys GCX-SCR Discount Code - Valid GCX-SCR Test Review

Genesys GCX-SCR Discount Code - Valid GCX-SCR Test Review

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Tags: GCX-SCR Discount Code, Valid GCX-SCR Test Review, Reliable GCX-SCR Guide Files, GCX-SCR Trustworthy Source, GCX-SCR Interactive Practice Exam

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Genesys GCX-SCR Exam Syllabus Topics:

TopicDetails
Topic 1
  • Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 2
  • Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 3
  • Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 4
  • Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 5
  • Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.

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Genesys GCX-SCR Exam | GCX-SCR Discount Code - Help you Pass GCX-SCR: Genesys Cloud CX: Scripting Certification Exam

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Genesys Cloud CX: Scripting Certification Sample Questions (Q35-Q40):

NEW QUESTION # 35
Select the built-in variables available in Scripts. (Choose three.)

  • A. Customer Preferred
  • B. Language
  • C. Queue Name
  • D. Agent Call Duration
  • E. Agent Name

Answer: B,C,E

Explanation:
In Genesys Cloud CX scripts, several built-in variables are available by default, providing essential data that can be used within the script. The built-in variables include:
* Agent Name: This variable holds the name of the agent who is currently using the script. It is often used to personalize the interaction or for logging purposes.
* Queue Name: This variable contains the name of the queue from which the interaction was routed. It helps in identifying the source of the interaction and can be used to tailor the script based on the queue's context.
* Language: This variable stores the language preference of the customer or the interaction, allowing the script to present content in the appropriate language.
These variables are readily accessible within scripts and are integral to creating dynamic and context-aware interactions.
References:
* Genesys Cloud CX Scripting Documentation.


NEW QUESTION # 36
Which of the following best defines the ACD evaluation method Best Available Skills?

  • A. Looks for the first available agent and ignores any skill requirements.
  • B. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.
  • C. Matches the interaction to the first available agent who has all of the requested skills.

Answer: C


NEW QUESTION # 37
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

  • A. False
  • B. True

Answer: A

Explanation:
Files uploaded to a workspace in Genesys Cloud CX cannot be shared with non-members of the Genesys Cloud organization. Workspace files are restricted to members within the organization for security and collaboration purposes, preventing external access to sensitive or proprietary information. Thus, sharing files with users outside the Genesys Cloud CX organization is not possible directly from the workspace.


NEW QUESTION # 38
HTML, JavaScript for CSS is a prerequisite for configuring Genesys Cloud CX Scripts.

  • A. False
  • B. True

Answer: A

Explanation:
HTML, JavaScript, or CSS knowledge is not a prerequisite for configuring Genesys Cloud CX Scripts. The scripting interface in Genesys Cloud CX is designed to be user-friendly, allowing users to create and configure scripts using a visual editor without needing to know web development languages like HTML, JavaScript, or CSS. The platform abstracts these complexities, making it accessible to users with varying technical backgrounds.
References:
* Genesys Cloud CX Scripting Documentation.


NEW QUESTION # 39
Select the default page name which the editor automatically adds when you create a new script.

  • A. Script Page
  • B. Start Page
  • C. Home Page

Answer: B

Explanation:
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.


NEW QUESTION # 40
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